Challenge
Lery Hago operated in a competitive travel space with fragmented systems for lead management, partner coordination, and service delivery. This created inefficiencies in response time, inconsistent customer experience, and limited visibility into performance.
Context
The travel industry demands speed, trust, and coordination across multiple stakeholders. Lery Hago needed a structured approach to managing inquiries, package offerings, bookings, and partner operations while presenting a professional digital presence that builds confidence.
What Harvey Led
Harvey co-founded Lery Hago and led product and operations. The work included shaping the service model, designing operational workflows, implementing digital systems, and building the commercial engine to support growth and customer satisfaction.
Systems Built
A suite of practical systems that connect marketing, sales, operations, and partner management, designed for speed, accuracy, and a consistent customer experience.
Execution Process
Outcomes
Stronger systems, better visibility, and improved customer experience that translate into sustainable business growth.